1. IntroductionWelcome to CloudSoul. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how CloudSoul S.à r.l. ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website https://cloudsoul.net/ (the "Site").Please read this privacy policy carefully. By accessing and using our Site, you consent to the practices described in this policy. If you do not agree with the terms of this policy, please do not access the Site.
2. Company InformationThis website is operated by:
CloudSoul S.à r.l.
21 Rue Edmond Reuter
L-5326 Contern
LuxembourgFor any questions regarding this Privacy Policy or our data practices, you can contact us at: [Insert Email Address, e.g., info@cloudsoul.net
3. Information We CollectWe may collect information about you in a variety of ways:a) Information You Provide Voluntarily:
We may collect personal information that you voluntarily provide to us when you:Contact us via a form or email.Register for an account on our Site.Subscribe to our newsletter or mailing list.Participate in surveys, contests, or promotions.Post comments or provide feedback.
This information may include your name, email address, company name, phone number, and any other details you choose to provide.b) Information Collected Automatically:
When you visit our Site, we may automatically collect certain information about your device and usage through cookies and similar technologies. This may include:Log Data: Your IP address, browser type, Internet service provider, referring/exit pages, operating system, and date/time stamps.Usage Information: Pages you view, time spent on pages, links clicked, and other actions you take on the Site.Device Information: Information about the device you use to access the Site, including hardware model, operating system, and unique device identifiers.c) Information from Third Parties:
We may receive information about you from other sources, such as social media platforms (if you interact with us through them) and third-party analytics providers.
4. How We Use Your InformationWe use the information we collect for various purposes, including to:Operate and maintain our Site and services.Respond to your comments, questions, and requests.Send you technical notices, updates, and administrative messages.Send you marketing and promotional communications (you can opt-out at any time).Monitor and analyze trends, usage, and activities to improve our Site and user experience.Detect, prevent, and address technical issues, security incidents, and fraudulent or illegal activities.Comply with legal obligations and protect our legal rights.
5. Legal Basis for Processing (GDPR)For users in the European Union (EU) and European Economic Area (EEA), we process your personal data based on the following legal grounds:Your consent (e.g., for sending marketing emails).Performance of a contract with you (e.g., providing the services you request).Our legitimate interests (e.g., website analytics, security, and improvement), provided they are not overridden by your rights.Compliance with a legal obligation.
6. How We Share Your InformationWe may share your information in the following situations:Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services for us and need access to your information to carry out that work (e.g., hosting, analytics, customer support, marketing).Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company, your information may be transferred.With Your Consent: We may share your information for any other purpose with your explicit consent.We do not sell, trade, or rent your personal information to third parties.
7. Cookies and Tracking TechnologiesWe use cookies and similar tracking technologies to track activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
8. Data RetentionWe will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our policies.
9. Your Data Protection RightsDepending on your location, you may have the following rights regarding your personal data:Access: The right to request copies of your personal data.Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.Erasure: The right to request that we erase your personal data, under certain conditions.Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.Object to Processing: The right to object to our processing of your personal data, under certain conditions.Withdraw Consent: Where we rely on your consent, you have the right to withdraw it at any time.To exercise any of these rights, please contact us using the details provided in Section 2.
10. Data SecurityWe implement appropriate technical and organizational measures to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
11. International Data TransfersYour information may be transferred to —and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
12. Children's PrivacyOur Site is not intended for use by children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.
13. Changes to This Privacy PolicyWe may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
14. Contact UsIf you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
CloudSoul S.à r.l.
21 Rue Edmond Reuter
L-5326 Contern
Luxembourg
Email: info@cloudsoul.net
